Refund & Cancellation Policy

1 on 1 Teacher sells contact credits. One credit reveals one phone number — a teacher revealing a parent's number, or a parent revealing a teacher's. Posting a requirement, browsing teachers and sending interest are always free.

Credits are a digital product delivered to your account immediately after payment is confirmed. They do not expire.

If you have bought credits and not spent any of them, you may request a full refund within 7 days of payment. We will refund the amount you paid, in full, to the original payment method.

If you have spent some of the credits in a pack, the unspent portion can be refunded at the per-credit price of the pack you bought. The spent portion cannot.

A spent credit is not refundable for money. The moment a credit is used, the contact details are revealed to you and stay in your account permanently — the thing you paid for has been delivered and cannot be returned.

It can, however, be reversed back into your account as a credit where the connection could not go anywhere. Tell us what happened and we will put the credit back so you can spend it on somebody else.

A reversal is for a connection that could not begin — not for one that did. Once you and the other person have spoken and lessons have been arranged, the introduction you paid for has done its job, and the credit stays spent even if the arrangement later ends.

Reversals are reviewed case by case and are granted at our discretion. Repeated requests against the same listings, or a pattern that suggests contacts are being collected rather than pursued, may be declined.

Ask within 14 days of spending the credit, while both sides still remember the conversation.

If money left your account but credits did not arrive, they will usually appear within a few minutes — our payment provider confirms the transaction separately from your browser, so closing the tab does not lose the payment.

If credits have still not appeared after 30 minutes, contact us with the payment reference and we will either release the credits or refund the amount in full.

Duplicate charges for the same purchase are refunded in full, without any need to justify the request.

Closing the payment window before the payment completes cancels the purchase. Nothing is charged and no credits are added.

A payment your bank declines is not a charge. If your statement shows a pending amount for a declined payment, your bank will release it — typically within 5 to 7 working days.

Email us at support@1on1teacher.com from the address on your account, with the payment reference and a short description of what happened. Requests are acknowledged within 2 working days.

Approved refunds are sent back to the original payment method — we cannot refund to a different card, account or UPI ID. Once we release a refund, it typically reaches you within 5 to 7 working days, depending on your bank.

Fees you agree directly with a teacher for lessons are between you and that teacher. We do not collect, hold or refund lesson fees paid that way, and this policy does not apply to them.

The one exception is a fee paid through our Secure Teacher Payment option, where we hold the money until the agreed classes are delivered. Those payments are governed by the terms shown to you before you pay, not by this policy.

Otherwise this policy covers contact credits bought on this platform, and nothing else.