Help Center
The questions parents ask most. Teaching on 1 on 1 Teacher? See the teacher help pages.
Finding a teacher
- How do I find a tutor for my child?
- Two ways. Either browse the teacher directory and filter by subject, class, board, language and hourly rate, or post a requirement describing what you need and let matching teachers come to you. Both are free.
- How long does it take to hear from a teacher?
- Most requirements receive interest from teachers within 24 hours. Requirements that include the class, board, subject and a realistic budget get more responses, because teachers can tell straight away whether they are a fit.
- Do I have to create an account to post a requirement?
- No. You can post a requirement without an account. Creating one is worth it though — it lets you track your requirements and see every teacher who has responded in one place.
- Are the teachers verified?
- Teacher listings are reviewed before they go live, and profiles show subjects, classes, boards, experience and hourly rate. Many teachers add a sample lesson video so you can see how they teach before contacting them. We are an introduction platform, not an employer, so we recommend you speak to a teacher and agree a trial lesson before committing.
Credits and payment
- What does it cost to use the platform?
- Browsing, posting requirements and receiving interest from teachers are all free. You only pay to reveal a phone number, which costs one contact credit. Packs start at ₹99.
- Why do I have to pay to see a phone number?
- It is what keeps the directory itself free and keeps the listings serious on both sides. We take no commission on lesson fees, so this single charge is the whole business model.
- Do credits expire?
- No. Credits stay in your account until you use them, and there is no subscription or monthly fee.
- Will I be charged twice for the same teacher?
- No. Once you have unlocked a contact it stays in your account permanently, and looking it up again is free.
- I paid but my credits have not appeared.
- They usually arrive within a few minutes — the payment is confirmed separately from your browser, so closing the tab does not lose it. If they have not appeared after 30 minutes, contact us with the payment reference and we will release the credits or refund you in full.
- Can I get a refund?
- Unused credits can be refunded in full within 7 days. A spent credit is not refunded for money, because the contact details have already been delivered — but it can be reversed back into your account as a credit if the connection could not go anywhere, for example the number was wrong or the teacher declined to take the classes. The full terms are on the Refund & Cancellation Policy page.
- What if the teacher I unlocked will not take the classes?
- Ask us and we will put the credit back in your account so you can spend it on someone else. This covers a teacher who declines, is unavailable for your requirement, or decides not to continue before any lessons are arranged. It does not cover an arrangement that started and later ended — by then the introduction you paid for has done its job.
- Can I pay the teacher through the platform?
- Yes, if you both want the protection. With Secure Teacher Payment the fee is held until the agreed classes are delivered, then released to the teacher, so neither side has to go first on trust. A small platform fee applies and is shown before you pay. Most families pay their teacher directly instead, which is also fine.
Lessons and safety
- Who decides the lesson fee?
- You and the teacher, directly. Each teacher publishes an hourly rate on their profile so you know roughly what to expect, but the final arrangement is between you. We do not collect lesson fees or take a cut of them.
- Are lessons online or in person?
- Online, always. Every class on the platform is a live one-to-one session over video, which is what lets you pick a teacher on how well they teach rather than on how far away they live. Timings are yours to agree — settle them with the teacher in your first conversation.
- What if a teacher does not work out?
- Nothing ties you to a teacher. Post a fresh requirement or unlock a different teacher whenever you like. If a teacher behaves inappropriately, report it to us and we will investigate and can remove them from the platform.
- Who can see my phone number?
- Only a teacher who has spent a credit to unlock it. Your number is never shown publicly, never listed in the directory and never sold on. See the Privacy Policy for the full detail.
Still stuck? Contact us and we will come back within one business day.